retention agency for DTC brands.
Klaviyo email marketing and Loop retention agency for Shopify brands.
Brands we work with
Client results
client success stories.
of store revenue from Klaviyo, up from 3.3%
A full campaign calendar that mixed education with well-timed sales.
increase in returning customer revenue
Rebuilt the whole retention system, from the first order confirmation to the cancel button.
of store revenue from email, up from 15.2%
A campaign calendar that taught customers how to make their scent last.
increase post-purchase flow revenue
Built a full retention system around the truth about pure batana oil.
increase post-purchase flow revenue
Turned their Coca-Cola collaboration into a three-phase email launch.
increase post-purchase flow revenue
Built an editorial campaign calendar for architects, designers and builders.
increase post-purchase flow revenue
Rebuilt the whole email programme around the emotion behind every order.
increase post-purchase flow revenue
Audited every flow, segment and message, then rebuilt the foundation.
of store revenue from email, up from 17.3%
A full campaign calendar that mixed travel stories with well-timed sales.
What we do
our services.
Klaviyo email, SMS and CRM
CRM and email marketing built in Klaviyo. Copy, design, setup, segmentation - delivered with speed and quality. Our team handles every part so you don’t have to chase freelancers or micromanage.
Klaviyo email and SMS servicesLoop subscriptions
We design the full subscriber journey - onboarding emails, refill reminders, loyalty nudges, and personalized cancellation flows built into your customer portal.
Loop subscriptions agencyFailed payment recoveryKlaviyo audits and rebuilds
We’ll tell you exactly where your Klaviyo setup is leaking money - and how to fix it. We’ll audit your flows, tech setup, segments, and campaigns, then show you how to drive more revenue.
Get your free Klaviyo auditfrom our Loop accounts
the #1 reason subscribers cancel isn’t price.
Across the subscription brands we run on Loop, about 23% of cancel attempts in the last 90 days were people with too much product left. So we answer it with skip and slower deliveries before any discount.
See how we design cancel flows
how we work.
Four steps, run by one in-house team
We start with what you already have, fix what costs you the most first, then keep improving it every month.
We go through your Klaviyo and Loop setup and show where revenue leaks.
Flows, campaigns and subscription fixes, in order of impact.
Copy, design and setup by our in-house team.
We send, test and report every month.
testimonials.
Real results from teams who care about retention and growth.
faqs.
Some questions we get often.
We help eCommerce brands grow repeat revenue. That means building out your full retention strategy - email, SMS, WhatsApp, and more - so you can convert more customers, increase LTV, and reduce reliance on paid ads.
Not even close. We’re a full CRM and retention partner. Email is the foundation, but we also optimize your tech stack, fix broken data flows, scale SMS, improve tracking, and design customer journeys across every touchpoint.
We don’t do templates or “30% email revenue” vanity metrics. Every strategy is built from scratch based on your business model, goals, margins, and customer behavior. And everything is done in-house - no juniors, no outsourcing.
You work directly with senior strategists who have built and scaled brands - not junior account managers. From strategy to execution, we stay hands-on.
We're a Klaviyo-certified email marketing agency - we build everything natively in the platform, though we're no strangers to the wider CRM ecosystem when the brief calls for it.
If you’re a DTC brand doing over $2M/year and care about retention, LTV, and owned growth - you’re in the right place. Especially if you’re tired of generic playbooks and want a partner who actually gets under the hood.
Absolutely! Our free audit reveals exactly where your setup has gaps, and what we’d do to fix it. There’s no pressure to work together right away. You’re welcome to take the insights and run with them. When you're ready to work together, we’ll be here.
ready to get started?
get your custom email marketing audit and see exactly where you’re leaving money on the table.
