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Retention guides

How we run retention for subscription and DTC brands, written from the accounts we manage.

Subscriptions

Recharge agreed to buy Skio in 2026. What Skio brands should ask now, and a checklist for moving to Loop, including the Klaviyo flows to rebuild.

How to recover failed subscription payments on Shopify: retry timing by failure reason, card-update SMS and email, and the Loop and Klaviyo setup.

How to build a subscription cancel flow that keeps subscribers: cancel reasons, the right offer per reason, skip, swap and pause, and winback after.

Email Kong is an official Loop Subscriptions partner. We run cancel flows, payment recovery, winback and Klaviyo flows on Loop events for 6 brands.

Email Kong runs subscription retention for Shopify brands on Klaviyo and Loop: cancel flows, failed payment recovery, winback and subscribe offers.

What a Klaviyo or retention agency costs in 2026: market ranges, retainer vs % of revenue, what drives the price, and how to judge if it pays off.

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