your customers already bought once. we make sure they come back.
Every ecommerce brand has customers who bought once and never came back. Email Kong builds the Klaviyo-powered system that changes that. We're the ecommerce email marketing agency that turns your existing customer base into a regular sales asset.
“We're so glad we've found Email Kong! After working with many agencies, I can confidently say that they are the best out there!”
built for ecommerce. not adapted from something else.
We're an ecommerce email marketing agency that works exclusively with D2C brands on Shopify. Klaviyo awarded us Master Platinum Partner status for being in the top 2.5% of agencies worldwide, which means we've had to prove our results through published case studies and maintain strong email health scores across every client account.
The reason that matters for your brand is that our team has only ever worked on ecommerce retention. Your flows, your campaigns and your CRM strategy get built by people who understand how online shoppers move from browsing to buying to reordering. We've generated $58.2M in Klaviyo Attributed Value across over 140 D2C brands by doing exactly that.
proven results
KittySpout
Alma de Ace
Dense Hair Experts
trusted since 2021 by over 140+ DTC brands.
our services
campaigns fully done-for-you.
Every week, your customers should be hearing from you - about new offers, product launches, seasonal moments, and reasons to come back. But staying consistent and strategic takes time. That’s where we come in.
.webp){kind=icon}
Campaign Strategy & Planning
We plan strategic campaigns that map to your product calendar, revenue goals, and LTV growth.
Email, SMS & WhatsApp Execution
Copy, design, setup, segmentation - delivered with speed and quality. Our team handles every part so you don’t have to chase freelancers or micromanage.
.webp)
List Growth & Popup Testing
We test high-performing popups, optimize lead captures, and set up smart list-building flows across your store to grow your email & SMS list fast.
Deliverability & Inbox Health
We run tests, monitor inbox placement, fix setup issues, and keep your sender reputation clean so more of your emails actually get seen.
automated flows built with data.
At Email Kong, flow automation starts with deep architecture: your customer behavior, your tech stack, your products, and how your data flows across your entire Shopify ecosystem.
Customer Journey Strategy
We analyze your funnel and build out personalized email and SMS automations that follow your customer’s real behavior from first touch to repeat purchase.
Tech Stack Setup
From Klaviyo to the entire Shopify ecosystem - we make sure your email, SMS, subscriptions, shipping and tracking tools talk to each other seamlessly.
Order & Shipping Experience
We build branded tracking pages and post-purchase touchpoints that drive repeat visits, opt-ins, and cross-sells.
Subscription Experience & Churn Reduction
We design the full subscriber journey - onboarding emails, refill reminders, loyalty nudges, and personalized cancellation flows built into your customer portal.
testimonials.
Real results from teams who care about retention and growth.
real email creatives made by Email Kong.
the 4-engine ltv multiplier system.
Our in-house framework we developed specifically for ecommerce stores is called the 4-Engine LTV Multiplier System. Together they turn your Klaviyo account into a retention system that keeps customers coming back to your online store. You can’t find this framework at any other ecommerce email marketing agency.
why brands choose email kong as their ecommerce agency.
Every service listed here is built and managed inside your Klaviyo account by our team
what we provide to all customers
- Strategy
CLTV analysis and customer journey mapping inside Klaviyo and Lifetimely. We identify which flows generate the highest return for your product type and price point.
- Email Automation
Welcome sequences and abandoned cart recovery. Post-purchase and replenishment flows. Winback campaigns and cross-sell automations. All built with behaviour-based triggers inside Klaviyo and connected to your Shopify order data.
- Campaigns
Your campaign calendar planned around product launches and seasonal moments. The right time of year matters when promoting your products.
- Segmentation
We create segmented customer lists, pulled from your Shopify purchase data and Klaviyo engagement metrics. This granular level of audience targeting is how we get our best results.
- Design and Template Build
Custom templates built to your brand. No recycled layouts. Tested across email clients and optimised for Dark Mode. Our design team builds every email from scratch.
- Copywriting
We create the copy needed to make your customers take action. We test subject lines, body copy and calls-to-action to get the best customer engagement.
- Deliverability
Our clients sit at 75–99% deliverability because we manage sender reputation from day one.
- SMS Marketing
Email is just one part of the puzzle. Some customers prefer being contacted by SMS, that's why we use an omnichannel approach. Email Kong has $582K in attributed SMS revenue across our client base.
- Audit
Our free Klaviyo audit scores your flows, campaigns, segments and deliverability setup. You get a prioritised fix list ranked by revenue impact.
- Migration
Moving from Mailchimp or another ESP to Klaviyo? We manage the data transfer, flow rebuilds, template recreation and deliverability protection throughout.
your first 8-weeks with Email Kong.
Below is what the first 8-weeks look like for Email Kong’s new clients. It maps the path from account setup to building your money-printing retention system. The whole process is based on our in-house framework which we call the 4-Engine LTV Multiplier System.
foundation
Customer and data audit paired with core segment mapping across your full lifecycle. Design templates get refined while content angle testing begins. Top-priority flow builds kick off in parallel.
first wins
Welcome and retargeting flows go live first. Your campaign calendar locks in alongside promos and brand content. Segmentation sharpens based on early engagement signals, and benchmark KPIs are set for revenue and repeat rate.
full activation
High-frequency campaigns launch in coordination with active flows. Deliverability and list health optimisation runs in full swing, with performance adjustments driven by real data rather than assumptions.
revenue scaling
Seasonal promos and personalisation scale across all active flows. A/B testing runs at volume across customer segments that have already shown they convert. Winback and back-in-stock segments get built out during this phase.
retention engine
The complete flow ecosystem is in place, including post-purchase sequences and churn prevention logic. AOV and repeat rate climb through tailored flow triggers. Early repeat-purchase lift shows up in Klaviyo's reporting dashboard, with deliverability monitoring running continuously underneath.
tech partners & certifications.
Klaviyo Platinum Partner
We've been awarded Platinum status by Klaviyo being in the top 2.5% of agencies worldwide. To reach it, agencies must hold advanced certifications, maintain strong email health scores across client accounts, and demonstrate proven results through published case studies. For you, that means working with a team that Klaviyo recognises as experts in their platform.
ecommerce retention
strategies built
for your vertical.
A health supplement brand running 30-day replenishment cycles needs fundamentally different automation logic than a homeware brand whose customers buy twice a year. We build for those differences rather than applying one playbook across every vertical.
health and beauty
A 30-day serum and a 90-day supplement need different flow logic. We map consumption windows inside Klaviyo and trigger reorders before customers consider switching.
supplements
A missed refill breaks the habit. Once that gap opens, supplement buyers rarely comeback unprompted.
Our flows fire before supply runs out. Cancellation prevention sequences intercept at the subscription portal. Winback triggers activate early with targeted offers tied to the subscriber's original purchase.
fashion and apparel
In fashion the pressure is on to release new seasonal product lines continuously. We support you by raising pre-launch awareness and more product recommendations post-purchase.
jewellery and luxury goods
Longer consideration windows. Higher price points. The automation matches that
pace. Browse abandonment runs slower with education-led content rather than
discount pressure, and post-purchase sequences focus on care and styling before
introducing a second piece.
pet supplies and food
Breed-specific content and product consumption cycles shape the entire CRM. One pet food client has attributed over $490,000 in Klaviyo revenue across 25 months with us.
home and garden
Home and garden is well known for its long sales cycles. We build the educational content funnels needed to shorten those sales cycles.
food and drink
Flows catch lapsed subscribers before they cancel subscriptions or begin to look at competitors.
faqs.
Some questions we get often.
We help eCommerce brands grow repeat revenue. That means building out your full retention strategy - email, SMS, WhatsApp, and more - so you can convert more customers, increase LTV, and reduce reliance on paid ads.
Not even close. We’re a full CRM and retention partner. Email is the foundation, but we also optimize your tech stack, fix broken data flows, scale SMS, improve tracking, and design customer journeys across every touchpoint.
We don’t do templates or “30% email revenue” vanity metrics. Every strategy is built from scratch based on your business model, goals, margins, and customer behavior. And everything is done in-house - no juniors, no outsourcing.
You work directly with senior strategists who have built and scaled brands - not junior account managers. From strategy to execution, we stay hands-on.
Yes - we’re a Klaviyo-certified email marketing agency and build everything natively in Klaviyo. But we go way beyond it by integrating tools like Postscript, Attentive, Wonderment, Loop, Recharge, and more.
If you’re a DTC brand doing over $2M/year and care about retention, LTV, and owned growth - you’re in the right place. Especially if you’re tired of generic playbooks and want a partner who actually gets under the hood.
Absolutely! Our free audit reveals exactly where your setup has gaps, and what we’d do to fix it. There’s no pressure to work together right away. You’re welcome to take the insights and run with them. When you're ready to work together, we’ll be here.
.svg)
ready to get started?
get your custom email marketing audit and see exactly where you’re leaving money on the table.
