you already have the customers. you're just not making money from them.
The audience you can reach through paid channels has a ceiling. But the customers already on your list? They convert at a fraction of the cost and buy more each time. Email Kong is a d2c marketing agency that turns your existing customer base into a predictable revenue source through our industry specific in-house systems.
“We're so glad we've found Email Kong! After working with many agencies, I can confidently say that they are the best out there!”
built for direct-to-consumer brands.
Email Kong was built with a clear mission to help d2c brands scale by maximising revenue from their existing customer base. We have the specialist skills and experiences to build a customer engagement retention system for your brand. Every flow and campaign maps to your actual customer data rather than assumptions about how shoppers should behave.
Our 4-Engine LTV Multiplier System structures this work into four connected layers. Automated flows run your lifecycle engine. Campaigns keep your brand visible between purchases. Your tech stack powers the data behind every decision. And a retention strategy ties it all into one system where churn rate drops and LTV compounds.
We’ve been awarded Master Platinum status by Klaviyo, putting us in the top 2.5% of d2c marketing agencies globally. 65% of brands we onboarded still work with us today.
proven dtc results
KittySpout
Alma de Ace
Dense Hair Experts
trusted since 2021 by over 140+ DTC brands.
our services
campaigns fully done-for-you.
Every week, your customers should be hearing from you - about new offers, product launches, seasonal moments, and reasons to come back. But staying consistent and strategic takes time. That’s where we come in.
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Campaign Strategy & Planning
We plan strategic campaigns that map to your product calendar, revenue goals, and LTV growth.
Email, SMS & WhatsApp Execution
Copy, design, setup, segmentation - delivered with speed and quality. Our team handles every part so you don’t have to chase freelancers or micromanage.
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List Growth & Popup Testing
We test high-performing popups, optimize lead captures, and set up smart list-building flows across your store to grow your email & SMS list fast.
Deliverability & Inbox Health
We run tests, monitor inbox placement, fix setup issues, and keep your sender reputation clean so more of your emails actually get seen.
automated flows built with data.
At Email Kong, flow automation starts with deep architecture: your customer behavior, your tech stack, your products, and how your data flows across your entire Shopify ecosystem.
Customer Journey Strategy
We analyze your funnel and build out personalized email and SMS automations that follow your customer’s real behavior from first touch to repeat purchase.
Tech Stack Setup
From Klaviyo to the entire Shopify ecosystem - we make sure your email, SMS, subscriptions, shipping and tracking tools talk to each other seamlessly.
Order & Shipping Experience
We build branded tracking pages and post-purchase touchpoints that drive repeat visits, opt-ins, and cross-sells.
Subscription Experience & Churn Reduction
We design the full subscriber journey - onboarding emails, refill reminders, loyalty nudges, and personalized cancellation flows built into your customer portal.
testimonials.
Real results from teams who care about retention and growth.
tech partners & certifications.
Klaviyo Platinum Partner
We've been awarded Platinum status by Klaviyo being in the top 2.5% of agencies worldwide. To reach it, agencies must hold advanced certifications, maintain strong email health scores across client accounts, and demonstrate proven results through published case studies. For you, that means working with a team that Klaviyo recognises as experts in their platform.
dtc retention strategies built for your industry.
A health supplement brand running 30-day replenishment cycles needs fundamentally different automation logic than a homeware brand whose customers buy twice a year. We build for those differences rather than applying one playbook across every vertical.
health and beauty
Replenishment timing decides whether a customer reorders or switches brands. We map average product consumption to trigger reorder flows before customers run out and layer in post-purchase education that builds confidence in new SKUs.
supplements
A missed refill breaks the habit. Once that gap opens, supplement buyers rarely comeback unprompted.
Our flows fire before supply runs out. Cancellation prevention sequences intercept at the subscription portal. Winback triggers activate early with targeted offers tied to the subscriber's original purchase.
fashion and apparel
Seasonal drops and new collection launches anchor the campaign calendar. Browse abandonment flows capture intent from window shoppers. Segmentation splits by purchase recency and category preference so messaging shifts as trends move.
jewellery and luxury goods
Longer consideration windows. Higher price points. The automation matches that pace. Browse abandonment runs slower with education-led content rather than discount pressure, and post-purchase sequences focus on care and styling before introducing a second piece.
pet supplies and food
We segment by pet characteristics and purchase frequency. Replenishment flow timing matches delivery schedules to standard consumption rates of each type of pet and breed.
home and garden
Home and garden is well known for high average order values but longer gaps between purchases. Our post-purchase sequences stretch engagement across weeks to keep your brand in their mind.
food and drink
Flows catch lapsed subscribers before they cancel subscriptions or begin to look at competitors.
faqs.
Some questions we get often.
We help eCommerce brands grow repeat revenue. That means building out your full retention strategy - email, SMS, WhatsApp, and more - so you can convert more customers, increase LTV, and reduce reliance on paid ads.
Not even close. We’re a full CRM and retention partner. Email is the foundation, but we also optimize your tech stack, fix broken data flows, scale SMS, improve tracking, and design customer journeys across every touchpoint.
We don’t do templates or “30% email revenue” vanity metrics. Every strategy is built from scratch based on your business model, goals, margins, and customer behavior. And everything is done in-house - no juniors, no outsourcing.
You work directly with senior strategists who have built and scaled brands - not junior account managers. From strategy to execution, we stay hands-on.
Yes - we’re a Klaviyo-certified email marketing agency and build everything natively in Klaviyo. But we go way beyond it by integrating tools like Postscript, Attentive, Wonderment, Loop, Recharge, and more.
If you’re a DTC brand doing over $2M/year and care about retention, LTV, and owned growth - you’re in the right place. Especially if you’re tired of generic playbooks and want a partner who actually gets under the hood.
Absolutely! Our free audit reveals exactly where your setup has gaps, and what we’d do to fix it. There’s no pressure to work together right away. You’re welcome to take the insights and run with them. When you're ready to work together, we’ll be here.
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