Join 140+ DTC Shopify Brands

Klaviyo consultants who've delivered $59M+ in attributed revenue.

Email Kong's Klaviyo consultants audit your account, identify where revenue is slipping through and map the strategy to fix it. Accredited with Klaviyo Master Platinum Partner status, our experts have the skills to build the retention engine your store needs.

“We're so glad we've found Email Kong! After working with many agencies, I can confidently say that they are the best out there!”
“I was introduced to Email Kong through a peer — and thank goodness! Their creativity and CRM expertise have been invaluable to our business.”
“Email Kong has been an incredible resource for our Shopify store. I've been consistently impressed with their CRM knowledge and work product.”
Klaviyo Master Platinum Partner
Top 2.5% worldwide
140+ DTC brands
Rated 4.5 on Trustpilot

what a Klaviyo consultant does for your brand.

A Klaviyo consultant sits between strategy and execution. They audit your account, then build a strategy that engages your existing customers. Every niche is different, so the strategy has to fit the quirks of yours.

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Klaviyo account audit & roadmap

A full review of your flows, campaigns, segments, and deliverability setup. You get a prioritised roadmap showing exactly what to fix and what to build. Our free Klaviyo audit covers this ground before you commit to anything.

Flows
Campaigns
Segments
Deliverability
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flow architecture & automations

Welcome series, abandoned checkout recovery, post-purchase sequences, replenishment reminders, winback flows. Each one configured with behaviour-based triggers and timed to your customers' purchase patterns.

Welcome
Abandoned Cart
Post-Purchase
Winback
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ongoing campaign strategy & reporting

You get a campaign calendar and a report on how each send performed, with revenue as the main measure. This is where Klaviyo experts keep revenue growing after the initial build is done.

Campaign Calendar
Revenue Reporting
Ongoing Growth
Tailored Strategy

why choose Email Kong as your Klaviyo consulting partner.

Solo Klaviyo consultants bring individual knowledge. We bring a team and the highest Klaviyo partner tier there is.

Email Kong is a Klaviyo Master Platinum Partner, in the top 2.5% of Klaviyo partners worldwide. That status is earned through attributed revenue targets and platform expertise. It gives our consultants direct access to Klaviyo's product and support teams, something individual freelancers can't get.

Behind the partner badge sits $59M+ in revenue attributed to Klaviyo across 140+ DTC brands, with a 65.2x average ROI.

Klaviyo Master Platinum badge with black text on a cream background and a red vertical stripe on the left.

meet the Klaviyo experts who will manage your account.

Bogdan built Email Kong from a solo operation into a Klaviyo Master Platinum Partner agency. He leads every discovery call personally and stays involved in account strategy throughout the engagement. His background is hands-on Klaviyo account management for DTC Shopify brands across apparel, health and beauty, pet food, home and garden, and subscription models.

Outside client work, he hosts a retention-focused podcast and has built training courses on Klaviyo strategy for ecommerce operators. When you book a call, you speak with Bogdan directly, not a sales rep reading from a script.

our Klaviyo experts

Bogdan Mihalache
5 years on klaviyo
Bogdan Mihalache
Head of Strategy

Bogdan leads strategy at Email Kong, helping 140+ DTC brands turn Klaviyo data into compounding retention revenue. Over 5 years in the platform, he's built the agency's audit framework, segmentation playbooks, and the predictive models that shape every account we touch. He sits on Klaviyo's Partner Advisory Council and obsesses over the numbers most agencies skip - repeat rate, cohort LTV, and the 90-day signals that separate growing brands from plateauing ones. If it can't be measured, he's not interested.

Predictive Analytics
Reporting
5 years on klaviyo
Calvin Nguyen
Campaign Manager

Calvin leads one of Email Kong's campaign pods, planning and executing monthly calendars for DTC brands sending anywhere from 16 to 32 campaigns a month. Five years into Klaviyo, he's developed a sharp instinct for what drives repeat orders - the right offer cadence, the right segment splits, and the small frequency tweaks that lift revenue without burning the list. He treats every send as a test, every calendar as a hypothesis, and every drop in repeat rate as a problem worth solving.

Email Campaign Strategy
Repeat Orders
Brands we work with
Dense Hair Experts
Goodrays
KittySpout
Cleo Harper
Penrose Skin
Ritual Labs
Kuri Nüka
White River
Kaori
Kojeva
James Cress Florist
Trubar
DMY Studios
Poedagar

client success stories.

Kaori case study

of store revenue from Klaviyo, up from 3.3%

A full campaign calendar that mixed education with well-timed sales.

KittySpout case study

increase in returning customer revenue

Rebuilt the whole retention system, from the first order confirmation to the cancel button.

Penrose Skin case study

of store revenue from email, up from 15.2%

A campaign calendar that taught customers how to make their scent last.

get started with a free 30-minute consultation call.

Most CRM consultancies charge for the diagnosis. We don't. Book a call and we'll walk through your account, flag the gaps in your flows and campaigns, and show you where revenue is slipping through. No pitch deck. No pressure. If we're the right fit, you'll know.

30 minutes · Zoom · No commitment
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30-minute Zoom call

With Bogdan directly, not a sales rep

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Klaviyo account review

Quick audit of your current setup and gaps

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Scoped engagement plan

Mapped to your retention goals and budget

consulting topics our Klaviyo experts cover

Each consulting engagement is scoped around specific priorities identified in your Klaviyo account audit. These are the areas our Klaviyo experts work in:

  • Flow architecture

    Welcome series, abandoned checkout, post-purchase, replenishment, winback

  • Campaign strategy

    Campaign calendar, segmentation, A/B testing, send-day optimisation

  • Lead generation & capture

    Signup forms, popup testing, opt-in compliance, list growth

  • Deliverability

    DKIM, SPF, DMARC, inbox placement, domain warming, list hygiene

  • Segmentation

    Behavioural segments, lifecycle stages, RFM modelling, predictive analytics

  • Automations

    Behaviour-based triggers, conditional splits, dynamic content blocks

  • Reporting

    Monthly dashboards, KPI benchmarking, attribution tracking

  • Pricing & sales messaging

    We review your pricing structure and sales messaging so they land with your audience.

testimonials.

Real results from teams who care about retention and growth.

Smiling woman with long blonde hair standing in front of a dark brick wall.
Ewelina
Co-founder, The Vegan Warehouse
We're so glad we've found Email Kong! After working with many agencies, I can confidently say that they are the best out there! Their strategic approach helped streamline our customer journey and maximize our email list ROI.
Smiling man with a beard wearing a cap and a plaid shirt outdoors.
Sebastian Agace
Founder, Alma de Ace
Email Kong have been amazing since getting them on board. They have managed to completely change our email marketing making it a key revenue channel for our business. Their ongoing work is key to our business.
Man wearing a black cap and dark jacket against a light background.
Charlie Basil
Fractional CMO, The Hidden Garden
Email Kong has been an incredible resource for our Shopify store. I've been consistently impressed with their CRM knowledge and work product. They have helped elevate our email strategy significantly and we've seen a major lift in average order value.
Portrait of a smiling woman with long blonde hair wearing a light-colored blazer against a dark brick wall background.
Ewelina
Co-founder, The Vegan Warehouse
We're so glad we've found Email Kong! After working with many agencies, I can confidently say that they are the best out there! Their strategic approach helped streamline our customer journey and maximize our email list ROI.
Smiling man with a beard wearing a hat outdoors.
Sebastian Agace
Founder, Alma de Ace
Email Kong have been amazing since getting them on board. They have managed to completely change our email marketing making it a key revenue channel for our business. Their ongoing work is key to our business.
Man wearing a black cap with a beige emblem, blue jacket, and black shirt against a plain gray background.
Charlie Basil
Fractional CMO, The Hidden Garden
Email Kong has been an incredible resource for our Shopify store. I've been consistently impressed with their CRM knowledge and work product. They have helped elevate our email strategy significantly and we've seen a major lift in average order value.
Portrait of a smiling woman with long blonde hair wearing a beige blazer in front of a dark brick wall.
Ewelina
Co-founder, The Vegan Warehouse
We're so glad we've found Email Kong! After working with many agencies, I can confidently say that they are the best out there! Their strategic approach helped streamline our customer journey and maximize our email list ROI.
Smiling man with a beard wearing a baseball cap outdoors.
Sebastian Agace
Founder, Alma de Ace
Email Kong have been amazing since getting them on board. They have managed to completely change our email marketing making it a key revenue channel for our business. Their ongoing work is key to our business.
Man wearing a dark blue cap and jacket with a neutral background.
Charlie Basil
Fractional CMO, The Hidden Garden
Email Kong has been an incredible resource for our Shopify store. I've been consistently impressed with their CRM knowledge and work product. They have helped elevate our email strategy significantly and we've seen a major lift in average order value.
Portrait of a smiling woman with long blonde hair wearing a beige blazer in front of a dark brick wall.
Ewelina
Co-founder, The Vegan Warehouse
We're so glad we've found Email Kong! After working with many agencies, I can confidently say that they are the best out there! Their strategic approach helped streamline our customer journey and maximize our email list ROI.
Man smiling outdoors wearing a baseball cap and light-colored shirt.
Sebastian Agace
Founder, Alma de Ace
Email Kong have been amazing since getting them on board. They have managed to completely change our email marketing making it a key revenue channel for our business. Their ongoing work is key to our business.
Man wearing a navy blue jacket and a dark blue cap with a leather patch, against a light gray background.
Charlie Basil
Fractional CMO, The Hidden Garden
Email Kong has been an incredible resource for our Shopify store. I've been consistently impressed with their CRM knowledge and work product. They have helped elevate our email strategy significantly and we've seen a major lift in average order value.

faqs.

Some questions we get often.

What does Email Kong actually do?

We help eCommerce brands grow repeat revenue. That means building out your full retention strategy - email, SMS, WhatsApp, and more - so you can convert more customers, increase LTV, and reduce reliance on paid ads.

Are you just an email agency?

Not even close. We’re a full CRM and retention partner. Email is the foundation, but we also optimize your tech stack, fix broken data flows, scale SMS, improve tracking, and design customer journeys across every touchpoint.

What makes Email Kong different from other email agencies?

We don’t do templates or “30% email revenue” vanity metrics. Every strategy is built from scratch based on your business model, goals, margins, and customer behavior. And everything is done in-house - no juniors, no outsourcing.

Who will I actually work with?

You work directly with senior strategists who have built and scaled brands - not junior account managers. From strategy to execution, we stay hands-on.

Do you only work with Klaviyo?

Yes - we’re a Klaviyo-certified email marketing agency and build everything natively in Klaviyo. But we go way beyond it by integrating tools like Postscript, Attentive, Wonderment, Loop, Recharge, and more.

How do I know if I’m a good fit?

If you’re a DTC brand doing over $2M/year and care about retention, LTV, and owned growth - you’re in the right place. Especially if you’re tired of generic playbooks and want a partner who actually gets under the hood.

Can you just audit what I have first?

Absolutely! Our free audit reveals exactly where your setup has gaps, and what we’d do to fix it. There’s no pressure to work together right away. You’re welcome to take the insights and run with them. When you're ready to work together, we’ll be here.

ready to get started?

Get your custom email marketing audit and see exactly where you’re leaving money on the table.