How we use AI

Updated
November 2, 2026
by
Bogdan Mihalache
Klaviyo Master Platinum Partner
Top 2.5% worldwide
140+ DTC brands
Rated 4.5 on Trustpilot
Short answer

Email Kong is an AI-first retention agency: a senior team, with our own AI agents watching every Klaviyo account every day. We call this system Retention Radar. The agents check 30+ client Klaviyo accounts daily and flag problems the same day, like bot sign-ups, broken flows and revenue drops. They also judge over 150 live flow A/B tests against a fixed scorecard. Our senior team decides the strategy, writes the copy and signs off every send.

We built these systems ourselves, for our own clients. They are not a product we sell, and AI doesn't run your account on its own.

Why we built our own AI agents

An account manager can look closely at 5 or 6 Klaviyo accounts a day. Problems don't wait for the weekly check. A form starts letting bots in on a Tuesday, a flow breaks after a theme change on a Thursday, and by the monthly report you've lost 3 weeks of revenue.

So we built agents that look at every account, every day, and tell the team what changed. We call this system Retention Radar. The team spends its time fixing things and planning, not hunting for them.

The 5 pillars

1. Every account checked every day

Our AI agents check 30+ client Klaviyo accounts every day. When something is off, the team hears about it the same day. The 3 we catch most often:

  • Bot sign-ups. Fake profiles that join through a form, hurt deliverability and inflate your list costs.
  • Broken flows. A flow that stopped sending, lost its trigger or is missing a message.
  • Revenue drops. Flow or campaign revenue that falls below its normal range.

2. Over 150 flow A/B tests, judged the same way every time

We run over 150 flow A/B tests across our clients at any time. An agent judges each one against a fixed scorecard, so a test isn't called early because one variant had a good weekend, and every winner clears the same bar.

3. First flow live within 72 hours of access

Our flow pipeline takes a flow from brief to plan to copy to design frames to build. The steps are the same for every brand, so your first flow is live within 72 hours of us getting access.

4. We build what the integration leaves out

When a platform doesn't send the data Klaviyo needs, we build the missing piece. Checkout Champ's Klaviyo plugin sends orders, but not rebills, declines, cancels or pauses. We built our own event bridge that brings all 4 into Klaviyo. It took about 3 days, and it has been live since 26 Oct 2026.

More on this in our Checkout Champ Klaviyo agency page.

5. Churn risk, cancel saves and failed payments

For subscription clients we run a churn-risk model and the same cancel and failed-payment playbooks across brands. The model shows which subscribers are likely to leave, so the save happens before the cancel, not after.

It works. Kaori's cancel save went from 4.3% to 60%. Read the Kaori case study.

What AI does, and what our senior team does

AI flags. People decide.

What our AI agents doWhat our senior team does
Check 30+ Klaviyo accounts every dayDecide the strategy for your account
Flag bot sign-ups, broken flows and revenue drops the same dayWork out why it happened and fix it
Judge over 150 flow A/B tests against a fixed scorecardChoose what to test next and why
Score subscribers by churn riskBuild the cancel and failed-payment offers
Speed up the flow pipeline from brief to buildWrite every email and SMS, and sign off every send

No email goes to your customers without someone on our team reading it first.

Proof

  • Klaviyo Master Platinum Partner, top 2.5% worldwide
  • Loop Platinum Partner
  • Founder Bogdan Mihalache is a member of the Klaviyo Partner Advisory Council
  • 140+ DTC brands over 5 years
  • $59M+ revenue attributed to Klaviyo
  • 4.5 on Trustpilot

Book your free Klaviyo check

We look at your Klaviyo account the way our agents do: sign-up quality, flows that should be sending and aren't, and where revenue is leaking. Then a senior strategist tells you what to fix first.

Book your free Klaviyo check

frequently asked questions.

Do you use Klaviyo's own AI?

Yes, where it helps. Klaviyo's built-in AI features are useful for some jobs, and we use them inside your account like any other Klaviyo feature. Our own agents do a different job: they check every client account every day and flag problems to our team.

Will AI write our emails?

No. Our senior team writes your emails and SMS. We use AI to check accounts, judge tests and speed up the steps around the writing, but every line your customers read is written or edited by a person and signed off before it sends.

What does your AI actually check?

Every day, across 30+ client Klaviyo accounts, the agents in Retention Radar, our AI-first system, look for bot sign-ups, broken flows and revenue drops. When they find one, the team hears about it the same day.

How do you run A/B tests with AI?

We have over 150 flow A/B tests live across clients. An agent judges each one against a fixed scorecard, so tests aren't called too early and every winner clears the same bar. The team decides what to test next.

Is our data safe?

Your data stays in your Klaviyo account. Our agents read your account to check it. They don't train public AI models on your data, and nothing is shared with other clients.

How fast can you start?

Your first flow is live within 72 hours of us getting access, through our flow pipeline: brief, plan, copy, design frames, build.

Brands we work with
Dense Hair Experts
Goodrays
KittySpout
Cleo Harper
Penrose Skin
Ritual Labs
Kuri Nüka
White River
Kaori
Kojeva
James Cress Florist
Trubar
DMY Studios
Poedagar

client success stories.

Kaori case study

of store revenue from Klaviyo, up from 3.3%

A full campaign calendar that mixed education with well-timed sales.

KittySpout case study

increase in returning customer revenue

Rebuilt the whole retention system, from the first order confirmation to the cancel button.

Penrose Skin case study

of store revenue from email, up from 15.2%

A campaign calendar that taught customers how to make their scent last.

want us to build this for your brand?

We are a Klaviyo Master Platinum Partner agency. We plan, build and run email and SMS for DTC brands.